Last Updated: June 15 , 2020
- The Scope of this Policy
- Agreement to Terms
- Effective Date and Changes to this Policy
- The Information We Collect
- How We Use Your Personal Information
- How We Share Your Personal Information
- How We Store and Safeguard Your Information
- California Do-Not-Track Disclosures
- Links to Third Parties
- Contact Us
1. The Scope of this Policy
2. Agreement to Terms
3. Effective Date and Changes to this Policy
4. The Information We Collect
The categories of personal information we may collect and process about you include:
- Personal Identifiers, including name, online identifier, internet protocol address, email address, password, telephone number, billing and mailing address, date of birth, passport number, correspondence or posts, payment and/or bank account details information, and government identifiers (e.g., social security number, driver’s license number, license plate number);
- Internet or other electronic network activity information, and information regarding your interaction with a website application;
- Professional or employment-related information including employer and salary information;
- Characteristics of protected classifications, including age, sexual orientation, marital status;
- Commercial information, including records of rental payments, and credit history; and
- Criminal history
We collect such personal information directly from you via our websites, via email or telephone conversations, when you create an account, submit an application, inquiry, or maintenance request, or in-person when you visit our office.
We may also, indirectly receive personal information about you from your previous residential management company, third parties who conduct background screenings, and credit reporting agencies.
A cookie is a small string of information that the website you visit transfers to your computer for identification purposes. Cookies can be used to follow your activity on the service, and that information helps websites to understand your preferences and improve and personalize your website experience. [Cookies are also used for such activities as remembering your username and password.] You can turn off all cookies in the event you prefer not to receive them. You can also have your computer warn you whenever cookies are being used. There are also software products available that can manage cookies for you. Please be aware, however, that when you choose to reject cookies, you may lose access to certain features of our service. Most cookies are “session cookies” which means that they are automatically deleted at the end of each session. Most browsers are initially set to accept cookies. You can set your browser to notify you when you receive a cookie, giving you a chance to decide whether or not to accept it.
4.2 A Note to Parents Regarding Children’s Information
HSR is committed to protecting the online privacy of children. We do not knowingly collect personal information from children under 16 or allow them to create an account through the service. We take children’s privacy seriously and encourage parents to play an active role in their children’s online experience at all times. If you have questions or concerns about the internet and privacy for your child, we encourage you to check out http://www.consumer.ftc.gov/articles/0031-protecting-your-childs-privacy-online.
However, we note that HSR may collect personal information about children, from their parent or legal guardian, if their parent or legal guardian includes such information on an application form.
5. How We Use Your Personal Information
We use or otherwise process your personal information to:
- To manage your relationship with us (e.g., customer service, respond to your inquiries, managing your account);
- To provide a good or service requested by, or reasonably anticipated by, you (e.g., provide your residence, process your application, maintenance requests);
- To detect security incidents and to protect against malicious, deceptive, fraudulent, or illegal activity or prosecute those responsible; and
- To comply with legal requirements.
6. How We Share Your Personal Information
We share your personal information with the following third parties, where applicable:
- Group companies including, HSR Management, Inc.
- Advisers and financial institutions, including, legal, tax, auditors, risk and compliance, notaries, and business continuity support services;
- Service providers, including, IT outsourcing, credit and background checks, payment processors). In some instances, service providers will be controllers in their own right, and will be directly responsible to you for their use of your personal information. They may be obliged under the information protection legislation to provide you with additional information regarding the personal information that they hold about you and how and why they process that information. Further information may be provided to you in a separate notice or may be obtained from such service providers directly, for example, via their websites;
- Where permitted by applicable laws, with third parties in connection with a corporate restructuring, sale, transfer or assignment of assets or business, merger, divestiture, or other changes to the company’s control or financial status (or any of our affiliates); and
- Government bodies and dispute resolution and law enforcement organisations, as applicable.
7. How We Store and Safeguard Your Information
We maintain reasonable technical and organisational measures to protect personal information from loss, misuse, alteration, or unintentional destruction. Your personal information is only accessible, on a need to know basis, by a limited number of employees who have special permissions. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your information as it is transmitted to us.
8. California Do-Not-Track Disclosures
HSR respects your privacy, but we do not alter the information we collect or change our services upon receiving “do-not-track” signals, as the term appears in Cal. Bus. & Prof. Code §§ 22575(b)(5). For more information about DNT signals, visit http://allaboutdnt.com.
9. Links to Third Parties
In an attempt to provide increased value to our visitors, we may choose various third party websites (e.g., our business partners, social media networks) to link to within the website. We have no control over these linked sites, each of which has separate privacy and data collection practices independent from us. As such, we have no responsibility or liability for these independent policies or actions, and are not responsible for the privacy practices or the content of any such websites.
10. Contact Us
Attn: Privacy Team
1849 Sawtelle Blvd
Los Angeles CA 90025