Privacy Policy

Last Updated: June 15 , 2020

The Scope of this Policy
Agreement to Terms
Effective Date and Changes to this Policy
The Information We Collect
How We Use Your Personal Information
How We Share Your Personal Information
How We Store and Safeguard Your Information
California Do-Not-Track Disclosures
Links to Third Parties
Contact Us

1. The Scope of this Policy

HSR Management Inc (“HSR,” “we,” or “us”) is committed to respecting your privacy rights and concerns. As such, we have established and implemented this Privacy Policy to inform users of our HSR website, https://www.hsr.biz/ (excluding our technicians or other employees), and all HSR residents and applicants (“you”) of what personal information we collect, and how we use, share, and protect such information. If you have any questions regarding this information or our privacy practices, please see the section entitled Contact Us at the end of this Privacy Policy.

2. Agreement to Terms

All activities which you engage in with us are voluntary. You are not required to provide any personal information to us unless you choose to access features of the website, submit an application, or enter into a residential agreement with us, which requires such information. If you do not agree with the terms of this Privacy Policy or our Terms of Use, then you should immediately discontinue use of the site, without providing us any personally identifiable information.

3. Effective Date and Changes to this Policy

This Privacy Policy is effective as of the date above and will remain in effect until a new notice supersedes it. We may choose to update this Privacy Policy at our discretion, so you should check this page periodically as the terms may change from time to time. The most recent version of the notice will be reflected by the “last updated” date noted at the top of the page. In the event of a major change to this Privacy Policy, we will provide a conspicuous message either through the website or user portal, or via an email address associated with your account informing you of the change. Your continued use of the site and/or our services will constitute your acknowledgment of the notice in its current version and your understanding of the terms of this Policy.

4. The Information We Collect

The categories of personal information we may collect and process about you include:

Personal Identifiers, including name, online identifier, internet protocol address, email address, password, telephone number, billing and mailing address, date of birth, passport number, correspondence or posts, payment and/or bank account details information, and government identifiers (e.g., social security number, driver’s license number, license plate number);
Internet or other electronic network activity information, and information regarding your interaction with a website application;
Professional or employment-related information including employer and salary information;
Characteristics of protected classifications, including age, sexual orientation, marital status;
Commercial information, including records of rental payments, and credit history; and
Criminal history

We collect such personal information directly from you via our websites, via email or telephone conversations, when you create an account, submit an application, inquiry, or maintenance request, or in-person when you visit our office.

We may also, indirectly receive personal information about you from your previous residential management company, third parties who conduct background screenings, and credit reporting agencies.

4.1 Cookies

A cookie is a small string of information that the website you visit transfers to your computer for identification purposes. Cookies can be used to follow your activity on the service, and that information helps websites to understand your preferences and improve and personalize your website experience. [Cookies are also used for such activities as remembering your username and password.] You can turn off all cookies in the event you prefer not to receive them. You can also have your computer warn you whenever cookies are being used. There are also software products available that can manage cookies for you. Please be aware, however, that when you choose to reject cookies, you may lose access to certain features of our service. Most cookies are “session cookies” which means that they are automatically deleted at the end of each session. Most browsers are initially set to accept cookies. You can set your browser to notify you when you receive a cookie, giving you a chance to decide whether or not to accept it.

4.2 A Note to Parents Regarding Children’s Information

HSR is committed to protecting the online privacy of children. We do not knowingly collect personal information from children under 16 or allow them to create an account through the service. We take children’s privacy seriously and encourage parents to play an active role in their children’s online experience at all times. If you have questions or concerns about the internet and privacy for your child, we encourage you to check out http://www.consumer.ftc.gov/articles/0031-protecting-your-childs-privacy-online.

However, we note that HSR may collect personal information about children, from their parent or legal guardian, if their parent or legal guardian includes such information on an application form.

5. How We Use Your Personal Information

We use or otherwise process your personal information to:

To manage your relationship with us (e.g., customer service, respond to your inquiries, managing your account);
To provide a good or service requested by, or reasonably anticipated by, you (e.g., provide your residence, process your application, maintenance requests);
To detect security incidents and to protect against malicious, deceptive, fraudulent, or illegal activity or prosecute those responsible; and
To comply with legal requirements.

6. How We Share Your Personal Information

We share your personal information with the following third parties, where applicable:

Group companies including, HSR Management, Inc.
Advisers and financial institutions, including, legal, tax, auditors, risk and compliance, notaries, and business continuity support services;
Service providers, including, IT outsourcing, credit and background checks, payment processors). In some instances, service providers will be controllers in their own right, and will be directly responsible to you for their use of your personal information. They may be obliged under the information protection legislation to provide you with additional information regarding the personal information that they hold about you and how and why they process that information. Further information may be provided to you in a separate notice or may be obtained from such service providers directly, for example, via their websites;
Where permitted by applicable laws, with third parties in connection with a corporate restructuring, sale, transfer or assignment of assets or business, merger, divestiture, or other changes to the company’s control or financial status (or any of our affiliates); and
Government bodies and dispute resolution and law enforcement organizations, as applicable.

7. How We Store and Safeguard Your Information

We maintain reasonable technical and organizational measures to protect personal information from loss, misuse, alteration, or unintentional destruction. Your personal information is only accessible, on a need to know basis, by a limited number of employees who have special permissions. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your information as it is transmitted to us.

8. California Do-Not-Track Disclosures

HSR respects your privacy, but we do not alter the information we collect or change our services upon receiving “do-not-track” signals, as the term appears in Cal. Bus. & Prof. Code §§ 22575(b)(5). For more information about DNT signals, visit allaboutdnt.com.

9 Links to Third Parties

In an attempt to provide increased value to our visitors, we may choose various third party websites (e.g., our business partners, social media networks) to link to within the website. We have no control over these linked sites, each of which has separate privacy and data collection practices independent from us. As such, we have no responsibility or liability for these independent policies or actions, and are not responsible for the privacy practices or the content of any such websites.

10. Contact Us

If you have any questions about this Privacy Policy, or any HSR privacy practices, you can reach us at info@hsr.com.

HSR Inc.
Attn: Privacy Team
1849 Sawtelle Blvd
Suite 543
Los Angeles CA 90025